Social media provides organisations with the opportunity to deliver services, consult and communicate with a wide variety of individuals across the globe. With this opportunity also comes the challenge of capturing and managing your social media records.
What Social Media records should I capture?
What you need to capture will vary based on your organisations needs however, here are a few resources that may guide you:
- NSW State Archives & Records - Strategies for managing social media records
- Public Record Office of Victoria - Social media records
- Queensland State Archives - Social media records
How should I capture Social Media records?
If you're currently saving a screen shot of each post to save into Content Manager, let us save you some time by introducing automation!
The FYB Power2CM automatically captures social media posts from Facebook, Twitter and Instagram into Micro Focus Content Manager to ensure your organisation is meeting its record keeping compliance requirements.
Get back to focusing on supporting your customers and the business, ask us about FYB Power2CM today.
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