FYB Service2CM

The FYB Service2CM captures information from ServiceNow into Micro Focus Content Manager

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Integrating ServiceNow and Content Manager

Using the FYB Service2CM will provide the following benefits:
  • Automated transfer of metadata and documents to Content Manager, removing manual capture processes and reducing operational costs
  • Ensures your organisation is meeting its record keeping compliance requirements for the storage and management of documents and records within Content Manager
  • Automated document naming conventions, enabling quicker retrieval of records, thus improving the capability of the organisation to respond to customers within or ahead of agreed timeframes

What is ServiceNow?

ServiceNow is cloud platform that allows organisations to manage IT, Employee, Customer and Custom workflows to improve business processes and productivity.

What's new in v1.2.9?
  • Ability to capture custom request/object types from ServiceNow
  • License expiry emails
  • Ability to install over an existing install of Service2CM
  • Download logs
  • Import and export settings
  • Updated URI input fields to searchable inputs, allowing users to search by title or record number
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Prerequisites

  • Micro Focus Content Manager 9.3x, 9.4x, 10x
  • ServiceNow version Paris or above
  • Microsoft Internet Information Services (IIS) 10
  • .NET Framework 4.7.2
  • Access to Service2CM requires the user to have a valid Content Manager License
  • A ServiceNow administrator account. This account will also require administrator access to Content Manager
  • The account used to run the app pool will need to be an Active Directory/Domain account
  • The web application will need to be HTTPS-protected and externally accessible
  • Service2CM must be installed on a Content Manager workgroup server
  • Please ensure you are using a compatible browser:
    - Chrome
    - Firefox
    - Edge
Click here to learn more about the current supported versions

Training Courses

Looking to increase uptake and overall knowledge of the FYB Service2CM? Training courses are available to provide skills to your staff in the use of FYB's Service2CM.

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Australian Made and Owned

FYB apps, add-ins and connectors are now certified Australian Made and each proudly carries the ‘Australian Made’ brand.
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See how seamlessly the FYB Service2CM connector can integrate ServiceNow with Content Manager. Contact us today to organise a demonstration and subscription pricing.

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