FYB Service2CM

The FYB Service2CM captures information from ServiceNow into OpenText Content Manager

Enquire now

Integrating ServiceNow and Content Manager

Using the FYB Service2CM will provide the following benefits:
  • Automated transfer of metadata and documents to Content Manager, removing manual capture processes and reducing operational costs
  • Ensures your organisation is meeting its record keeping compliance requirements for the storage and management of documents and records within Content Manager
  • Automated document naming conventions, enabling quicker retrieval of records, thus improving the capability of the organisation to respond to customers within or ahead of agreed timeframes

What is ServiceNow?

ServiceNow is cloud platform that allows organisations to manage IT, Employee, Customer and Custom workflows to improve business processes and productivity.

What's new in v2.0.12?
  • Request configurations can be enabled / disabled to run during the polling service
  • New frontend and backend frameworks to increase performance and stability

Register your interest

We'll make sure you're the first to hear about the new connector.

Thank you!

Your submission has been received and an FYB Team Member will be in touch soon.
Oops! Something went wrong while submitting the form.
download pdf
Request Pricing
Click here
video demo
View Demo Video
Click here
Click here
Click here
Click here
Click here
Click here
Click here
Click here
Click here
Click here
Click here
Click here
Click here

Key features:

  • Ability to capture the following from ServiceNow into Content Manager using configurable criteria, including attachments:
    - Service Catalog Requests (REQs)
    - Customer Service Cases (CS)
    - Service Catalog Request Items (RITMs)
    - Incidents (INC)
    - Custom Types
  • Option to contain or alternatively contain attachments
  • Request metadata can be used for dynamic container searching
  • Ability to store REQs and RITMS in same hierarchy structure as shown in ServiceNow
  • Predefined custom containers can be created to house request on generation
  • Option to create versions or revisions of the main PDF request record
  • User specified criteria from REQs, CS, RITMs and INC can be inserted into a PDF document and attached to the corresponding request in ServiceNow


  • Content Manager 10x, 10.1x, 23.x
  • Windows Server 2016 (IIS 10) or greater
  • Supports a 32bit or 64bit Content Manager client environment
  • Service2CM must be installed on a Content Manager workgroup server
  • ServiceNow OAuth Connected App Registry must be configured for Service2CM
  • .NET 7 SDK (x64) version 7.0.306 or greater must be installed on the hosting system
  • ASP.NET Core Runtime Hosting Bundle version 7.0.9 or greater must be installed on the hosting system
  • Compatible browsers:
    - Google Chrome
    - Mozilla Firefox
    - Microsoft Edge
Click here to learn more about the current supported versions

Why choose FYB Software?

  • We're proactive and consistent with product updates
  • Our products are continually evolving and growing to meet the needs of your organisation
  • We're Content Manager experts, using it every single day for our own information management
  • Delivering the best information governance systems and solutions is our priority
  • Our pricing is competitive and affordable
  • FYB apps, add-ins and connectors are certified Australian Made and each proudly carries the ‘Australian Made’ brand.

Other System Connectors

FYB maintains business technology and development partnerships with leading technology companies so we can continue to deliver the best information governance solutions to our customers.

Learn more

Contact Us

See how seamlessly the FYB Service2CM connector can integrate ServiceNow with Content Manager. Contact us today to organise a demonstration and subscription pricing.

Click Here


No items found.