FYB Service2CM

The FYB Service2CM captures information from ServiceNow into Micro Focus Content Manager

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Integrating ServiceNow and Content Manager

Using the FYB Service2CM will provide the following benefits:
  • Automated transfer of metadata and documents to Content Manager, removing manual capture processes and reducing operational costs
  • Ensures your organisation is meeting its record keeping compliance requirements for the storage and management of documents and records within Content Manager
  • Automated document naming conventions, enabling quicker retrieval of records, thus improving the capability of the organisation to respond to customers within or ahead of agreed timeframes

What is ServiceNow?

ServiceNow is cloud platform that allows organisations to manage IT, Employee, Customer and Custom workflows to improve business processes and productivity.

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Prerequisites

  • Content Manager 9.2x, 9.3x, 9.4x
  • ServiceNow (New York and above)
  • ServiceNow admin account is required
  • Microsoft Internet Information Services (IIS) 10
  • Access to the FYB Service2CM requires the user to have a valid Content Manager License
  • FYB Service2CM must be installed on a Content Manager workgroup server
  • The FYB Service2CM is currently supported using the following browsers:
    - Internet Explorer 11+
    - Microsoft Edge
    - Google Chrome
    - Firefox
Click here to learn more about the current supported versions

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See how seamlessly the FYB Service2CM connector can integrate ServiceNow with Content Manager. Contact us today to organise a demonstration and subscription pricing.

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