Australian service and expertise
FYB Support
Get more from your FYB Support Membership
Access local expertise
Work with an Australian-based Service Desk that understands your organisation’s technology and operating environment.
Resolve issues efficiently
Receive specialist assistance to diagnose technical problems, identify practical solutions and keep important systems working effectively.
Go beyond technical support
Access expertise across information governance, security, document management, records management and archiving - not just application support.
Support any environment
Receive fully managed support for OpenText Content Manager implementations operating on-premises or in the cloud.
Maintain your systems proactively
Address maintenance requirements and emerging issues before they create greater disruption, risk or unnecessary work for users.
Enhance Content Manager
FYB Support Members receive access to Banksia RI, providing useful add-ins that extend and improve the Content Manager user experience.
Frequently Asked Questions
What is an FYB Support Membership?
An FYB Support Membership provides access to FYB's Australian-based Service Desk and specialist assistance for supported information management systems. It includes technical support as well as records and information management expertise.
What does FYB Support include?
Support can include issue diagnosis, troubleshooting, application guidance, technical assistance and advice relating to system configuration and information management. The specific inclusions depend on your organisation's support agreement.
Is the FYB Service Desk based in Australia?
Yes. FYB's Service Desk is based in Australia and provides access to consultants with technical and information governance expertise.
How do Support Members submit a ticket?
Support Members can log in to the FYB Members Hub to submit a ticket using the prepared support form. They can then review, respond to and monitor the ticket from the portal.
What is the FYB Knowledge Hub?
The FYB Knowledge Hub provides documentation and resources for FYB software, including user guides, release information, installation files and supporting materials.
Who can access the FYB Members Hub?
Access is available to authorised users from organisations with an FYB Support Membership. Users require an account to submit and manage support requests.
