OpenText Content Manager Technical Support & Troubleshooting
Course Overview
This technical training course provides participants with the knowledge required to support, maintain and troubleshoot the OpenText Content Manager environment.
Participants will gain an understanding of the Workgroup Server, IDOL Server, client and database configuration, along with best practices for managing test and development environments, backups, recovery processes and system performance. The course also covers common troubleshooting techniques to help technical teams quickly identify and resolve issues.
Training is delivered within your organisation's own environment wherever possible, allowing participants to work with familiar infrastructure, configurations and support processes.
All sessions are recorded and provided following completion for future reference.
Topics Covered
This course covers:
Overview of the OpenText Content Manager environment
Understanding the Workgroup Server configuration and dataset components
Understanding the IDOL Server configuration
Understanding the Client configuration
Understanding the Database configuration
Refreshing Test, Training and Development environments
Backup requirements and best practices
Recovery processes
System performance monitoring
Troubleshooting common technical issues
Frequently Asked Questions
Who should attend this course?
This course is designed for database administrators, technical support staff and IT professionals responsible for maintaining and supporting OpenText Content Manager.
What will I learn?
You'll learn how to configure and support the OpenText Content Manager environment, including Workgroup Server, IDOL Server, client and database components, backup and recovery processes, performance monitoring and troubleshooting.
Do I need technical experience?
Yes. Participants should have completed the Introduction and Intermediate courses and have a good understanding of database administration and management.
How is the training delivered?
Training is delivered remotely through Microsoft Teams and is contextualised to your organisation's OpenText Content Manager environment and build version.
Will participants receive a recording?
Yes. A recording of the training session is provided following completion.
Book Content Manager Training
Call 1800 392 392 or enquire online to book your training session.
Course Details
Platform
Content Manager Desktop, Context or Web Client
Duration
1 Day
Delivery
Remote via Microsoft Teams
Maximum Attendees
5
Recording Included
Yes
Prerequisites
Participants should have:
Completed OpenText Content Manager Introduction Training
Completed OpenText Content Manager Intermediate Training
An understanding of database administration and management
Audience
Suitable for:
Database Administrators
Technical Support staff
System Administrators
IT professionals responsible for supporting OpenText Content Manager
Ready to get started?
Contact us to book or enquire about this training course.
