Frequently Asked Questions
Answers to common questions about FYB’s information governance software, services and Banksia RI.
General
What information governance software and services does FYB provide?
FYB provides software and specialist services for records and information management, data discovery, risk assessment, AI governance, data migration and information governance advisory. Our software products include Banksia RI and FYB Connect, and our services are delivered for Australian government agencies and regulated organisations.
What types of organisations does FYB work with?
FYB works with Australian government agencies, councils, universities and regulated organisations. Specialist knowledge of the government regulatory environment and records management frameworks informs our approach across all engagements.
Can FYB help us improve information governance across OpenText Content Manager and Microsoft 365?
Yes. FYB helps organisations connect the systems people work in with the controls needed to manage business information consistently. This includes integration between Content Manager and Microsoft 365, SharePoint and other business systems.
Does FYB help with recordkeeping policies and processes as well as technology?
Yes. FYB combines information governance advice with software and technical services. We help develop recordkeeping frameworks, retention schedules, classification schemes and governance policies alongside technical implementation.
Can FYB manage implementation and provide ongoing Australian-based support?
Yes. FYB provides implementation, data migration, system integration, user and administrator training, health checks and ongoing Australian-based support for the software and services we deliver.
Banksia RI
What is Banksia RI?
Banksia RI is FYB's Records Intelligence platform that provides a single workspace for discovering, governing and working with organisational information across multiple systems including OpenText Content Manager and Microsoft 365.
Does Banksia RI replace Content Manager?
Banksia RI is designed to complement systems such as OpenText Content Manager rather than replacing them. It provides a unified access and governance layer across existing information systems without requiring data to be moved.
Can Banksia RI search SharePoint and Content Manager at the same time?
Yes. Banksia RI provides federated searching across connected information sources, allowing users to find records across Content Manager, SharePoint and other connected systems from a single search.
Is Banksia RI only for records managers?
Banksia RI is designed for all users who work with organisational information, not just records managers. It provides an intuitive interface for discovering and accessing information without requiring specialist records management knowledge.
Does Banksia RI use artificial intelligence?
Banksia RI includes optional AI-enabled capabilities that can help users understand and discover information. These features are configurable and can be enabled based on organisational requirements.
Services
What is an AI Register?
An AI Register is a central record of the AI systems an organisation uses. It documents information such as each system's purpose, use cases, key characteristics, ownership, risks and governance requirements.
What is a Retention and Disposal Schedule?
A Retention and Disposal Schedule defines how long different classes of records must be kept and the authorised action at the end of their retention period. Schedules are based on legislation, regulation, archival requirements and business needs.
What is data migration?
Data migration is the process of transferring information from one system, application, platform or storage location to another. It typically involves extracting information from the source, transforming it to meet the target system's requirements, and loading it into the destination.
Can FYB migrate data into OpenText Content Manager?
Yes. FYB can migrate documents, records and associated metadata into OpenText Content Manager from file shares, legacy records management systems, email archives and other business systems.
Why does an organisation need an AI Register?
An AI Register provides visibility over where and how AI is used. This helps organisations assign accountability, identify risks, support transparency and make informed decisions about existing and future AI systems.
