Murray River Council simplifies action reassignment in OpenText Content Manager
FYB helped Murray River Council make it easier for staff to assign work within OpenText Content Manager, improving action tracking and reducing the need to distribute work through email.
At a glance
Customer: Murray River Council
Sector: Local government
Technology: OpenText Content Manager
FYB solution: FYB Reassign Actions
Key outcome: A simpler way to reassign individual or multiple actions within Content Manager
About Murray River Council
Murray River Council serves communities across 11,865 square kilometres in the southern Riverina region of New South Wales.
The challenge
Council staff used Content Manager actions to allocate work and manage tasks associated with records.
However, finding the correct person or location within a long list of internal and external Content Manager locations made reassigning actions difficult.
As a result, some staff bypassed the Content Manager action process and emailed work directly to colleagues. Once work moved outside Content Manager, it became difficult to see:
Who was responsible for an action
What work remained outstanding
Whether an action had been reassigned
Where an item was within the process
The Council needed a simpler way for staff to reassign work while keeping action tracking within Content Manager.
The solution
Murray River Council implemented the FYB Reassign Actions add-in for OpenText Content Manager.
The add-in enables users to quickly reassign the current action for an individual item or multiple items at once.
Reassign Actions was made available directly from the Content Manager ribbon, giving staff easy access to the functionality within the system they already used.
Murray River Council received the add-in through its FYB Support membership as part of the FYB Enhancement Suite.
The outcomes
The add-in provided Murray River Council with:
Simpler action reassignment
Staff could reassign work through a more accessible process within Content Manager.
Bulk action management
Users could reassign the current action across multiple items rather than updating each item separately.
Better action tracking
Keeping work allocation within Content Manager made it easier to retain visibility of assigned and outstanding actions.
Less reliance on email
Staff had a practical alternative to distributing work through separate email messages that could not be easily tracked in Content Manager.
Rapid staff adoption
The add-in was available from the familiar Content Manager ribbon, helping staff begin using it soon after deployment.
No additional user training
The simple functionality meant staff did not require additional training before using the add-in.
"I've found FYB a pleasure to deal with." ? Sandy Paterson, Records Officer, Murray River Council
Sandy also highlighted FYB's quick turnaround and the team's availability to discuss questions throughout the implementation.
A simpler way to reassign Content Manager actions
FYB Reassign Actions helps users reassign the current action for one or multiple Content Manager items through a simple, accessible interface.
It supports organisations in keeping work allocation and action tracking within Content Manager rather than relying on separate emails or manual processes.
Make Content Manager easier for your users
Simplify everyday Content Manager tasks and help staff keep actions, work allocation and records in one system. Contact FYB to learn more about Reassign Actions and the FYB Enhancement Suite.
Frequently asked questions
What does FYB Reassign Actions do?
FYB Reassign Actions enables users to quickly reassign the current action associated with an item in OpenText Content Manager.
Can multiple Content Manager actions be reassigned at once?
Yes. Users can select multiple items and reassign their current actions together, reducing repetitive updates.
Why is it important to assign work within Content Manager?
Keeping work allocation within Content Manager helps organisations retain visibility of who is responsible for an action and what work remains outstanding.
How did Murray River Council previously allocate work?
When staff found the standard reassignment process difficult, they sometimes emailed work directly to colleagues. This made actions harder to track within Content Manager.
Did staff require additional training?
No. The add-in was accessible from the Content Manager ribbon, and Council staff began using it without additional training.
Is Reassign Actions included in the FYB Enhancement Suite?
Murray River Council accessed Reassign Actions through its FYB Support membership as part of the FYB Enhancement Suite. Contact FYB to confirm current membership inclusions.
