Hume City Council improving staff experience using Microsoft Teams whilst seamlessly capturing records into Content Manager

Challenges

• Hume City Council, like many organisations, had to adapt quickly to a working from home workplace model, part of the solution for this was to implement Microsoft Teams as a collaboration workspace for staff
• Rapid deployment and uptake of MS Teams led to a disconnect between Teams and meeting our records management obligations

Benefits

Using FYB 365|2CM has:

• Provided a solution to link MS Team sites with containers in Content Manager to ensure that records are being captured into the council’s recordkeeping system
• Made it easy for staff to work within the one environment without having to duplicate efforts to ensure documents are also captured in the recordkeeping system