Wodonga TAFE improves Content Manger processes and knowledge with the support of FYB

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Wodonga Institute of TAFE seeing the benefits of an FYB Support Membership

The FYB Support Membership has provided Wodonga Institute of TAFE with the following key capabilities and features:

  • Ability to have an expert on hand with extensive knowledge in all areas of Content Manager and the way it works with other systems to answer all your questions
  • By receiving insight and reports into how staff are using the system and errors that occur, Wodonga TAFE were able to target training to upskill their users

About Wodonga TAFE

Wodonga TAFE is proud of its reputation as a leading provider of vocational education and training, offering education and training programs to individuals and industry, locally and nationally.

The Solution

An FYB Support Membership provides you with a fully managed support service for on premise or in the cloud implementations of Micro Focus Content Manager. This can include the deployment of patches, hotfixes or upgrades depending on your support membership package, and comprehensive reporting to enable you to proactively plan scheduled outages, upgrades and training.

Challenges

  • Adjusting from a major change in their environment and records management by upgrading from TRIM 3.4 to Content Manager 9.2
  • Felt they were not using the system to its capacity and therefore not able to improve processes and knowledge
  • No visibility on proactive maintenance to be able to provide support and training to the team

Benefits

  • The FYB Service Desk provide extensive expert advice and always take the time to thoroughly explain the answers and advice, as well as sending detailed emails to reference at any time following a call
  • Professionalism with no question too big or too small, the service is always helpful and friendly
  • Ability to implement steps to engage staff into the records process with a growing knowledge of Content Manager
  • Monthly reporting provides proactive maintenance and is a welcome addition into their records engagement, training and improvements

“By engaging FYB, we have the capability now to improve process and at every step FYB staff have been amazing. They take time with you and explain features to improve our knowledge. This is always followed up by an email and documentation on the topic”

Vanessa Flanagan, Records Coordinator, Wodonga Institute of TAFE

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