City of Kingston increased oversight across all controlled documents, ensuring they remain current, accurate and up to date

Challenges

• Existing “Policy Portal” providing access to all Organisational Policies and Procedures had become outdated and unreliable with repeated periods of being offline and unavailable
• Rectifying issues and bringing the “Policy Portal” back online was proving more difficult with each issue
• Staff (end users) were experiencing a lack of confidence in the search tool as it had become unreliable
• Administrators had a convoluted and awkward process to make nominated documents available and searchable from the internal “Policy Portal”
• Ensuring all staff had access to Policies and Procedures in a simple and easy manner without the need to have a CM User Login/Licence

Benefits

Using FYB DocUControl has:

• Ensured all staff have access to organisational wide Policies and Procedures regardless of their Content Manager experience or the need for a User Login/Licence
• Improved searching capabilities, providing easier access to Policies
• Increased oversight across all documents, ensuring Policies remain current, accurate and up to date